FREQUENTLY ASKED QUESTIONS
What are STEEL & BARNETT's products made of?
STEEL & BARNETT products are made of high-quality Buffalo Leather, A-grade semi-precious gemstones, paracord and 316L stainless steel.
Where are STEEL & BARNETT's products manufactured?
Our products are thoughtfully designed and produced in Belgium.
How will my STEEL & BARNETT be packaged?
As STEEL & BARNETT evolves, we continue to find new ways to lessen our environmental footprint. At this moment all products are packed in cardboard packaging.
Be assured that we have taken the necessary steps to ensure that our products are properly protected during shipping and that we will continue to uphold our standards of excellence with this packaging change.
How do I open the clasp?
Bonacci, Grady, Cornall & Lake: Check here
Riley, Denby & Preston: Check here
Maintenance & Use
To help you get the most out of your jewelry, we suggest:
-
Do not wear jewelry if you are going to swim or bathe. Protect it from moisture and store in a dry place. If your jewelry does get wet, immediately remove it and thoroughly dry the pieces.
-
Take your jewelry off before you go to sleep.
-
Be careful with perfume, body lotion and other cosmetics; these can cause discoloration if they come into contact with the metal in your jewelry. For example, apply perfume first and then put on your jewelry afterwards.
-
Dry your hands before putting on jewelry.
-
Polish the jewelry with a special cloth from time to time and take care of leather often (like shoes).
-
Our stainless steel is hypoallergenic and nickel-free, so it will never cause any irritation or allergic reactions.
What size do I need?
Use a tape measure and follow the instructions below, if you don’t have a tape measure, use a small piece of ribbon or cord. Wrap it around your wrist and measure the length using a ruler:
-
Place your hand through the tape measure and pull the end until it fits comfortably on your wrist.
-
The number that lines up with the edge of the slit is your wrist size.
Small - 18cm - 19cm
Medium - 20cm - 21cm
Large - 22cm - 23cm
Which payment methods are available?
We accept payments through Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, IDEAL and Bankcontact/Mistercash.
How do I get in touch?
You can contact us here. We should be able to email you back within 24 hours. Feel free to ask us anything :)
How long does my warranty last?
STEEL & BARNETT items are manufactured with the greatest care and with attention paid to the smallest detail. Therefore we provide a 12 month guarantee from the date of purchase. If for some reason there is a defect in your item within this period of time, we will exchange it with a new item.